Canceled Orders and Refund Processing Fees

 Refunds will be handled on a case by case basis. Please refer to the refunds and exchanges page for more details.

*** All canceled orders and refunds will incur a processing fee of 3.5% of the total charges +.30 cents.
(for example: a full refund on an order you were charged $10 for would have a refund amount of $9.35
( a total of .65 is subtracted for the processing fee $10 x 3.5% = .35 + .30)

This fee may be labeled as a Restocking Fee, Handling Fee, Processing Fee, Canceled Order Fee, Refund Fee, or similar label. It may also be split into two different fee entries that total the same amount as if it were a single fee.

Once a refund has been issued or the order has been canceled it can not be changed to store credit or a gift card to avoid the processing fee. That has to be requested prior to the refund or cancellation.

You can opt for your items to be exchanged for a store credit instead of a refund or cancellation to avoid the processing fees.  Once you opt for store credit or a gift card you can no longer select a cash refund.

Store Credit is good for 1 year from the date it is initially applied to the account.  Store credit can not be exchanged for a cash refund only for other store credit.